On this page
- Why this policy exists
- Refund eligibility
- Refund timeline
- What's non-refundable
- EMI & part-payments
- If we cancel a batch
- Batch transfer instead of refund
- How to request a refund
- Processing time
- Changes to this policy
- Contact us
01 · Why this exists
Why this policy exists
Seats in every batch are limited, and the moment yours is confirmed, we commit trainer time, course materials, and a place in the batch to you. This policy exists so you know exactly where you stand before you pay — not to make refunds difficult.
02 · Who qualifies
Refund eligibility
Whether a refund applies depends mainly on one thing: has the batch started?
Eligible for a refund
- You withdraw before your batch's official start date
- Playwright Masters cancels or indefinitely postpones your batch
- You were enrolled in the wrong batch or plan due to an error on our end
Not eligible for a refund
- Your batch has already started, regardless of attendance
- You've accessed the self-paced Video Recording plan
- You simply change your mind partway through the course
- You're removed from a batch for conduct reasons
03 · What you get back, and when
Refund timeline
WHEN YOU WITHDRAW
REFUND OUTCOME
More than 7 days before batch start
Full refund, minus a small processing fee
Within 7 days of batch start
Partial refund, at our discretion
On or after batch start date
Non-refundable
Video Recording plan, after access granted
Non-refundable
Processing fees, where applicable, cover payment gateway charges and administrative costs already incurred on your enrollment.
04 · The exceptions
What's non-refundable
- Fees already paid for a batch that has commenced, whether or not you continue attending sessions.
- Access fees for the self-paced Video Recording plan, once your login/access has been activated.
- Any add-on (e.g., a certificate reissue or a resume-writing add-on) once that service has been delivered.
- Convenience or processing charges levied by payment gateways or EMI partners at the time of payment.
05 · Installments
EMI & part-payments
If you’re on an EMI or installment plan and become eligible for a refund under this policy, we refund only the installments actually paid to Playwright Masters — not future installments you haven’t yet paid.
Please note: EMI plans are often facilitated through a third-party financing partner. Any interest, processing fee, or cancellation charge levied directly by that partner is governed by their own terms, not this policy.
06 · If it's on us
If we cancel a batch
If Playwright Masters cancels a batch, or postpones it indefinitely with no rescheduled date, every enrolled learner in that batch is offered:
- A full refund of fees paid for that batch, or
- A free transfer to the next available batch, at no extra cost
The choice is yours to make.
07 · An alternative to refunding
Batch transfer instead of refund
If something comes up before your batch starts and a refund isn’t what you need, ask us about transferring your seat to a later batch instead — this is usually possible at no extra cost, subject to seat availability, and keeps your enrollment active rather than closing it out.
08 · Making the request
How to request a refund
Write to us by email or WhatsApp with the following details, so we can process your request without back-and-forth:
- Full name and phone number used at enrollment
- Batch name/start date and course plan enrolled in
- Payment reference or receipt (screenshot is fine)
- Reason for the refund request
Send your request to: playwrightmasters.in@gmail.com or WhatsApp +91 81868 44555.
09 · Timelines
Processing time
Once a refund request is approved, we process it to your original payment method within 7–10 business days. Actual credit to your account may take a few additional days depending on your bank or payment provider.
10 · Staying current
Changes to this policy
We may update this Refund Policy from time to time. The “last updated” date at the top of this page reflects the most recent revision, and the policy in effect at the time you enrolled is the one that applies to your enrollment.
Need to talk through a refund?
We’d rather sort it out directly with you than have you guess at a policy page.
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